1. Introduction:

We respect the privacy rights of our customers and are committed to safeguarding the personal information provided by customers during their visit and experience on ddhouseservices.com.

We pledge to protect and utilize customer information reasonably to enhance service quality while ensuring information security for all individuals and organizations accessing ddhouseservices.com.

2. Applicable Terms:

2.1 Collection of Customer Information

We collect customer information when customers create an account or engage in direct transactions on ddhouseservices.com. Required information includes:

Full name

Address

Phone number

Email address

Necessary account creation information such as usernames, passwords, IDs/login addresses

Security questions/answers to ensure required transaction conditions.

We also use cookies and tracking tools to lawfully gather some information when customers interact on ddhouseservices.com.

2.2 Purpose of Collecting Customer Information:

We use this information to receive and address customer feedback, requests, and complaints.

We also use this information to establish and maintain customer accounts, including associated benefits related to loyalty programs and other account-related programs.

We employ this information to prevent fraudulent account actions or misuse of user accounts.

Lastly, we use this information to improve the quality of customer care services by creating a personalized and comprehensive understanding of customer needs and preferences.

2.3 Retention and Security of Customer Information

The personal information provided by customers will be stored and kept highly secure in our system for as long as customers continue to make purchase transactions on ddhouseservices.com or until a customer requests account deletion.

2.4 Customer Information Usage Rights

Personal information provided by customers will be used by ddhouseservices.com within the legal framework and solely for the purpose of safeguarding customer interests. ddhouseservices.com will provide appropriate promotional programs, advertising services matching customer needs and preferences, and assist customers in necessary cases. Additionally, ddhouseservices.com will intervene to prevent fraudulent, destructive, or exploitative account actions.

2.5 Sharing Customer Information

We commit not to sell or share customer personal information for commercial purposes that violate our privacy policy commitment. Customers are not allowed to exploit or unlawfully modify data within the system. In cases of infringement, we reserve the right to initiate legal action in accordance with legal provisions. Customers should protect their own privacy information and avoid sharing personal or transactional information with third parties. We pledge not to disclose customer information to third parties unless:

Third parties are service providers and information is shared within limited boundaries to ensure the security and privacy of customer personal information.
Market analysis research by a necessary third party that ensures compliance with customer personal information security laws.
Compliance with legal requirements from authorized individuals and organizations as prescribed by law.
In the event of a business transfer, merger, or consolidation with another company, the buyer will access and use the information stored in the system, including personal information.
In any case, we will directly inform customers and only share information with customer consent.
3. Contact Information and Query Resolution:

If you have any questions or concerns regarding the privacy policy or the actual collection and processing of personal information by ddhouseservices.com, please contact us via our 24/7 Customer Care Hotline or email address: ddcleaningservice.0@gmail.com

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